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Join us from 11th-12th April 2019

Customer Experience (CX) & IT Technologies Forum

  • How are you crafting your CX strategy?

    Customer Experience is at the top of every business’ priority list. It concerns the CEO to the CMO and even the CIO. Emerging technology, changing consumer needs and effective use of customer data are critical elements to ensuring your CX Strategy is as powerful as possible in a competitive and digital landscape.

    What You Will Learn?

    Image Deliver a seamless experience, regardless the channel a customer chooses to use
    Image Develop a clear CX vision and strategy in your organization
    Image Understand how to utilize Artificial Intelligence to deliver a fantastic experience
    Image Unlock the real business value in your customer data
    Image Elevate CX through customer journey design and monitoring
    Image Provide personalized customer interaction across a multichannel environment
    Image Design B2C and B2B CX Strategies with ‘moments of truth’
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    This Summit was designed for individuals in the following roles:

    Image Customer Experience Leaders
    Image IT Leaders Supporting CX Initiatives
    Image Customer Data and Analytics Managers
    Image Customer Services & Support Managers
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